Return
Office-Lighting.store
Returns and Right of Withdrawal
Not completely satisfied with your order? You have a 14-day cooling-off period. Below, you can read how to easily return an item and how the refund process works.
14-Day Cooling-Off Period
You have 14 days from receipt to indicate that you wish to return your order.
Easy Registration
Register your return via the contact page, and we will send you the return instructions.
Fast Refund
After receipt and inspection, we will refund the purchase amount within 14 days.
Your Right of Withdrawal
As a consumer, you have the right to withdraw from your order within 14 days of receipt without giving any reason. You then have another 14 days to return the product. Products that are custom-made or specially ordered for you may be excluded from this right. We will clearly indicate this in advance.
How to Return
1. Register your return within 14 days via the contact page, stating your order number.
2. You will receive a confirmation from us with the return address and further instructions.
3. Carefully pack the product, preferably in its original packaging, and send it back to us.
4. After receipt and inspection, we will process your refund.
Condition of the Product
We ask you to return the product unused and undamaged, with all accessories and, if possible, in its original packaging. You are, of course, allowed to examine and assess the item as you would in a store. If the value of the product has decreased due to use beyond what is necessary, we may deduct this from the refund.
Refund
After receiving and inspecting your return, we will refund the purchase amount within 14 days, using the same payment method you used. The costs for returning the item are at your own expense, unless it concerns a defective or incorrectly delivered item. In that case, we will, of course, cover the return costs.
For professionals
Business Orders and Projects
Separate agreements apply to business customers and project orders. For questions about a return or exchange of a project delivery, please contact us, and we will work together to find a suitable solution.
Defective or Incorrectly Delivered?
If your product arrived damaged or you received something different from what you ordered, please contact us within a few days via the contact page. We will resolve it quickly and free of charge.